![]() ![]() Please, in the future do not allow automatic rebookings unless the customer has made the request, and it is absolutely certain the connection would be missed.We are looking forward to our second trip in June this year and are flying into Salt Lake City again. We were a family of four, with two toddlers, and jetlagged, so this was devastating knowing our 16 hour travel day was turning into a 20+ travel day. ![]() We did not make this request to be rebooked, since I knew we could run and probably make it. Return: Our connecting flight was delayed, and instead of giving us a chance to make it to our flight (which we did make), we were automatically rebooked to a flight 4 hours later at 11:15 pm. Our original flight was local and 10 minutes away from our house. Finally, we were rebooked from another airport, which was 3 hours roundtrip and $120 in parking. We were rebooked out of another airport, but because we weren't notified by Alaska, we didn't know there was an issue until 1 hour prior to the departure of the new flight. We lost a good 5-7 minutes just waiting for everyone up front to deboard the flight."Ĭons: "Outgoing: Our outgoing flight was cancelled due to crew issues, and we were not notified. They just made an announcement and didn’t do anything about trying to let the passengers with the connecting flights out first. On top of that I wish they could have given priority for people with connecting flights on the flight from SNA to DEN to first leave the flight. I wish the staff could have clearly communicated to us if the flight had already left and not just falsely say they were holding the connecting flight. My wife and I are not upset about the delay. We had to stay overnight at Denver and only had a return ticket on the same flight the next day (i.e at 4:30 pm the next day). But when we reached the boarding gate the flight had already left. They announced that they were holding the flight just in time for us to make it on board our connecting flight. We needed up missing our connecting flight. We were scheduled to reach Denver at 2 but we ended up reaching at 4:19 pm Our flight from Denver was scheduled to leave at 4:20 pm. Our flight from SNA Orange County was delayed by almost three and a half hours. ![]()
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